Customer Service

General

  • Please note: Orders cannot be changed, modified, or canceled after checkout!
  • One coupon code per order is allowed.
  • If you use a discount code of 30% or more, the items that code covers are FINAL SALE and cannot be returned back to us.
  • All SALE items are considered FINAL SALE and may not be returned back to us.
  • Shipping is FREE in the US and all items ship via USPS. You will be provided with a tracking number once your item ships.
  • If you have questions regarding our items prior to placing an order, or are having technical issues with ordering, please email us at jill@shopgoldylox.com for assistance!
  • We do accept returns for STORE CREDIT only. Please see the "Returns/Exchanges" section for more information.
  • If you have an item that is defective, you must contact us within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

 

 

Returns/Exchanges

  • You must email jill@shopgoldylox.com prior to returning any item. (See below for list of items that cannot be returned)
  • Items must be unworn and unwashed; items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return. If your item does not meet these requirements, you will be notified via email and you will need to either pay to have item shipped back to you, or item will be donated to charity.
  • Items may be returned for STORE CREDIT (minus cost you paid to ship back) within 14 days from the date your order is delivered to you.
  • The customer is responsible for all return shipping costs and we recommend using a shipping method that provides a tracking number for your reference.
  • Allow 5-7 days after your return arrives for us to process your return and provide credit. You will be emailed with your credit amount and code.
  • If you place an order, but forget to apply your store credit, we cannot apply that credit afterward. If you have issues with your credit, please email jill@shopgoldylox.com before placing your order. If you do forget to use, we cannot apply the credit, but you can still use it on any subsequent purchase.
  • DAMAGED/DEFECTIVE item: If you receive an item you believe to be damaged/defective, you must contact jill@shopgoldylox.com within 3 DAYS of receiving your item along with a photo of the damage/defect.
  • We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
  • Exact colors of items may vary due to photography lenses, indoor/outdoor lighting and computer monitor resolutions. Clothing patterns may also vary. These situations do NOT qualify as defects.

The following items are FINAL SALE and cannot be returned:

  • Items listed in the "SALE" tab
  • Swimsuit bottoms
  • Any item that was used with a >30% off code at checkout
  • Hair accessories

 

Shipping

  • As mentioned, all items ship via USPS and you will be provided with a tracking number once your order ships.
  • All items ship within 1-3 business days.
  • If your tracking number confirms that the item has been delivered to the address you provided for shipping, but you have not received your order, please contact the carrier directly to investigate the issue. We cannot be held accountable for packages where tracking information states the packages has been delivered to your order address.
  • USPS Phone Number for issues with delivery: 800-275-8777
  • It is the responsibility of the buyer to make sure the shipping address is entered correctly at checkout. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.

 

Where is pickup?

  • Pickup is located in Fishers, Indiana. Please contact jill@shopgoldylox.com if you would like to pickup for further instruction.

 

Do you offer Gift Cards?

  • At this time, we do not offer physical gift cards. However, you may contact jill@shopgoldylox.com, purchase a special code for any amount, and let the recipient may use that code (for whatever amount was decided) at checkout, basically works as an e-giftcard. We can even email the recipient if you like!

 

I need some help putting together an outfit. Can you help?

Shop Goldylox loves providing help on outfit ideas and inspiring YOU to find YOUR style. Please check our social media pages to see how we have styled items, and as always, feel free to contact us for questions or outfit inspo! We love to help our customers!

 

Our photos on the Shop Goldylox website are property of Shop Goldylox and are protected under the United States and International Copyright laws. These images may not be reproduced, copied, transmitted or manipulated without the written permission of Shop Goldylox.

Shop Goldylox will pursue legal action against any individual or company that violates these copyright laws.

 

 

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